In a world where global giants like Amazon, Alibaba, and Walmart are steamrolling over small businesses with lower prices and faster service, there’s something to be said about the power of a great customer experience. In fact, it’s critical to small business success when you consider that just one bad experience causes 51% of customers to cut ties with a company.
“51% of customers would never go back to a business after receiving poor customer service there.”
When you look at the seemingly limitless budget and hundreds of people big enterprises have to develop strategies and technology that maximize the customer experience, it doesn’t seem like small businesses have much of a chance.
This is why we’ve created a solution that improves customer service for small businesses and their customers. Our powerful self-service portals allow small businesses of any size and sort to give their customers the personalized service they deserve.
It’s our goal, at Method, to create technology that simplifies the lives of business owners and helps them grow. Our portals are just one way we hope to help small businesses win against the Amazons, Alibabas, and Walmarts of the world.
So without further ado, let’s break down exactly how Method’s portals make this happen. We’ll kick things off with a quick explainer video.
Improve Customer Service with Method’s Portals
Now that you’ve seen exactly how our portals work, let’s take a look at how they help small businesses improve customer service.
1. A Personalized Customer Experience
One of the best ways to improve customer service is to give your buyers a personalized experience. Research shows that consumers who receive personalized customer service are more likely to buy additional items as well as pay more for them.
Method’s custom portals are a simple way for small businesses to provide an experience that’s personalized to the needs of their customers. Whether they want to let their customers make warranty claims online or connect their community on a forum, it’s possible with custom portals.
With so much to gain from providing personalized service, this is an area where small businesses need to excel. Especially when the companies they’re competing against have whole departments dedicated to creating these experiences.
Here’s an example of how Method’s portals can help small businesses manage their customer warranty claims and registrations.
And another that shows you a small business community forum created with a Method portal.
Whatever the needs of a customer are, small businesses can use custom portals to meet them and provide an awesome, personalized experience.
2. Added Convenience
With people used to having access to pretty much anything from anywhere these days, small businesses need to provide their customers with this level of service if they want to compete with the big guys.
A large undertaking for most small businesses, Method’s portals are here to help. With our portals, customers now have 24/7 access to their account and the ability to:
- Pay QuickBooks invoices
- Accept estimates
- Update account information
- Review transactions
- Check on support cases
All, of course, from the device and location of their choice.
3. Faster Service
At almost any small business, it’s expected that you wear multiple hats. So much so, that any one team member may end up doing everything from sales to order fulfillment and customer support.
When this is the case, customer service is likely to suffer. And with 51% of customers cutting ties with a business after just one bad experience, this is a risk small businesses can’t afford.
This is where Method’s portals come in.
By letting customers serve themselves, Method’s portals allow small businesses to provide their customers with fast turn-around times and make it possible for them to give better customer service than enterprise organizations with 100-person support teams.
With our portals, small business customers enjoy fast service that keeps them coming back for more!
Wrap Up
With mega-corporations threatening the future of entrepreneurship, small businesses need to provide the ultimate customer experience to stay competitive. And we’re here to help with this.
Beneficial to both customers and companies, Method portals keep customers happy by enabling self-service and increased convenience. With Method’s portals, small businesses can now provide the best round-the-clock service – at a fraction of the cost the competition is paying.
So what are you waiting for? Try Method’s portals today!
Watch the magic of Method’s portals in a 1 on 1 demo!
Image Credit: Markus Spiske via Pexels