10 best elevator service software providers in 2024

Millions of people rely on elevators every day, especially those in the workforce. So much so that if an elevator in a high-rise office building breaks down, it can affect dozens of companies’ productivity.

As such, it’s no surprise that half of the total elevator service revenues are made up of servicing and maintenance alone. For elevator service companies, this is great news. However, it also means that contractors need to run a tight ship, making sure to monitor every aspect of their elevator business.

In this guide, we offer the top 10 best elevator software service providers that can improve the efficiency and productivity of elevator service businesses.

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What is elevator service software?

Based on our observations, elevator service software is a specialized type of software designed to enhance the operational efficiency of elevator servicing businesses.

This software typically includes a range of powerful project management tools that assist companies in speeding up processes and reducing the time spent on administrative tasks.

Different variations include:

• Elevator estimating software.
• Elevator management software.
• Elevator service manager software.
• Elevator maintenance management software.

These software, while distinct, typically improve scheduling, dispatching, inventory management, job costing, and customer relationship management.

Elevator service software vs. elevator software

The terms “elevator software” and “elevator service software” may sound similar, but they refer to distinctly different technologies.

Elevator software refers to the software systems involved in the operational control of elevators, such as:

• User interface design.
• Motor control.
• Performance monitoring.

In contrast, elevator service software focuses on the administrative and management aspects of elevator services, such as:

• Order processing.
• Invoicing.
• Maintenance scheduling.

Elevator service software, elevator estimating software, and elevator management software: Can it be an all-in-one solution?

Elevator software is an overarching term for all the applications that directly control and monitor the mechanics of elevators. These can range from simple operation systems to complex algorithms that manage elevator traffic and efficiency in multi-elevator scenarios. Examples include:

• Elevator management software.
• Elevator maintenance software.

On the other hand, elevator service software is designed to streamline the management of elevator service operations. It helps businesses handle everything from routine maintenance to emergency repairs and supports tasks like customer management, billing, and compliance with safety regulations. Examples include:

• Elevator estimating software.
• Elevator service manager software.

So, is an all-in-one elevator maintenance management software that can integrate multiple aspects of elevator service management into a single platform possible? In theory, but your best bet for now is to keep your elevator admin processes in a separate system to avoid causing issues with their mechanics.

What features should you look for in the best elevator service software?

Like any field service business, elevator maintenance companies can benefit from the following features:

• A Customer Relationship Management (CRM) platform which allows users to centralize client data in one convenient location. Some CRMs also allow clients to access a special customer portal where they can track their work orders and service history.
• Integrations with accounting software to reduce double data entry and allow for estimating, billing & invoicing on-site.
• An inventory management system that lets a business owner track stocks in real time.
• Safety compliance tools like mobile-accessible manuals and checklists for field techs to access whenever necessary.

Beyond those, here are some more key benefits to seek out when choosing the best software solution.

Generate customized and professional estimates

Look for software that lets you create detailed, customized estimates that can adapt to different types of jobs and client requirements.

This feature should facilitate quick adjustments and provide clear, understandable quotes to help increase client trust and satisfaction.

Seamlessly schedule jobs

Your elevator service software should offer an intuitive calendar interface that allows for the easy viewing and adjusting of job schedules. Seek out options that provide:

• Drag-and-drop scheduling.
• Real-time updates.
• Automatic notifications to technicians and customers.

Maintain your accounting data

Integrating accounting functions within your elevator service software significantly simplifies your financial operations. Effective software should help manage invoices, payments, and other financial records in a unified system. For example, if you use QuickBooks or Xero accounting software, your elevator software should integrate with them. As a result, you:

• Streamline the tracking of expenses and revenues. 
• Drive financial reporting accuracy.
• Ensure compliance with accounting standards.

Look for an all-in-one solution for managing your elevator jobs

While it’s unwise to combine the admin processes and mechanics of your elevator services, you can find a solution that makes their management easier across all avenues.

For example, you can combine estimating, scheduling, job management, and accounting into a single platform to:

• Reduce the need for multiple software tools.
• Make fewer errors.
• Get a holistic view of business operations.

Why should you invest in elevator service software?

In a fast-paced world, elevator service businesses can’t keep relying on pen-and-paper methods, especially as the equipment itself becomes more advanced. Our research indicates that project management software can help elevator service companies step up their game by providing the following benefits:

Enhance internal and external communication

By making important information easily accessible to all parties involved, the management team no longer has to worry about miscommunication and information gaps. Drawing from our experience, client communication also improves with the help of CRMs, which allow businesses to quickly review the client’s history, project status, and other relevant information.

Streamline processes

Field service software can automate a myriad of tasks, from reminding technicians of upcoming jobs to providing templates for cost estimates, invoices, and inspection checklists. Over time, we found that all this can help employees work faster and smarter.

Boost productivity

The software solutions should save businesses hours on administrative tasks. When you can save time by skipping the nitty-gritty tasks, you have more room for other important tasks, such as securing more clients.

Quicker response times

Elevator service software enables faster dispatching, real-time updates, and more efficient route planning, which can reduce response times significantly. In fact, implementing dynamic field scheduling can reduce response times by up to 95%.

Lighter admin load

Elevator service software automates many administrative tasks, such as invoicing, customer data management, and compliance documentation. That means less admin work for you while you save 30% of your time for the work you’re actually being paid for.

You free up your team to focus on higher-value activities like solving complex elevator issues or enhancing customer service. 

Some of the top 10 best elevator software service are

Here are our top 10 best elevator software service picks:

1. Method:Field Services.
2. Lift Keeper.
3. ElevatorApp.
4. ManageMart.
5. Field Force Tracker.
6. Joblogic.
7. Fieldboss.
8. Praxedo.
9. Workever.
10. Service Titan.

Keep reading to learn what makes each software different  and the features you can expect from each one best elevator software service.

Method:Field Services

Method:Field Services provides a range of project management tools that help businesses to simplify and speed up their day-to-day operations.

Method seamlessly syncs with accounting software QuickBooks to make estimating, billing, and invoicing a breeze. Aside from this, Method also allows users to:

• Access real-time data about all their current equipment and materials from their mobile devices.
• Easily schedule and dispatch service crews with the tap of a few buttons.

Plans and pricing

Method:Field Services offers a free trial to new users. Once the trial ends, pricing  starts at $15 per month per field technician.

Lift Keeper

Lift Keeper is a service management software that was designed specifically for businesses in the elevator service industry. After putting it to the test, this program is one of the easiest to learn and use, as it requires no installations (it works with most web browsers). Our team discovered through using this product that the company also has a helpful and responsive support team to answer any queries.

As indicated by our tests, this best elevator software service provider, you can:

• Record and store all your important data into a centralized platform.
• Provide your clients with a custom-branded customer portal where they can view everything from maintenance reports to trouble call history.

Plans and pricing

Lift Keeper does not provide rates on its website. For quotes, contact Lift Keeper directly.

ElevatorApp

Elevator App is an elevator monitoring software that was created by a company called The Elevator Consultants. Its goal in creating the program was to empower building owners and property managers with data about their equipment and allow them to protect their assets and their tenants.

Our investigation demonstrated that Elevator App does this by automating the monitoring and tracking of elevator maintenance service contracts, changes, and charges made, among other things.

After conducting experiments with it, this best elevator software service provider enables users to:

• Gain full visibility of field technicians’ actions onsite, as services are logged in real time and stored in a database.
• Access equipment data any time you need, through any device.

Plans and pricing

The Basic plan costs $9.99 per unit, while the Deluxe plan is $14.99 per unit. The Enterprise plan comes at custom pricing.

ManageMart

Like other field service management software solutions, ManageMart offers the usual project management tools, like scheduling dispatch boards, GPS tracking, timesheet tracking, customer relationship management, reports, and the like.

Our team discovered through using this product that what makes ManageMart stand out as one of the best elevator software service are features like:

• Unlimited user access, with each one given their own unique login details. On top of this, managers can set access levels for each person to control who gets to see and edit what kind of information.
• Seamless integration with QuickBooks Online accounting software, which allows for two-way syncing to customer data, invoices, estimates, expenses, payments, and transactions.

Plans and pricing

ManageMart offers a 7-day free trial to new users. For information on pricing, contact ManageMart via its website.

Field Force Tracker

Field Force Tracker is one of the most user-friendly and affordable field service management software on the market. Based on our observations, the software is great for small businesses that want to scale to large and those that want to manage multi-location teams in the future.

Our research indicates that these are some Field Force Tracker’s key features:

• An advanced inventory management system that supports single or multiple warehouses.
• A central knowledge base of manuals and documentation which technicians can easily access while out in the field.

Plans and pricing

Field Force Tracker offers custom quotes depending on a business’ size, but pricing is in the ballpark of $19.99 to $49.99 per month per user.

Joblogic

Our findings show that this is an all-in-one field service management software made for small to medium-sized businesses. Like Field Force Tracker, our team discovered through using this product that Joblogic is a scalable solution that caters to a range of industries, from cleaning to electrical management to landscaping to elevator service.

After trying our this product we found that you have the ability to:

• Equip their field staff with a mobile app that works offline. This app provides technicians with access to site histories, equipment registers, job sheets, compliance forms, etc.
• Provide service crews with paperless copies of all industry-specific mobile forms, risk assessments, safety certificates, and job sheets to ensure business compliance.

Plans and pricing

Joblogic offers a free demo to new users. For subscriptions, the basic plan is $40 a month per user, while the premium plan is $50 a month per user.

Fieldboss

Our investigation demonstrated that this highly configurable platform is built on Microsoft Dynamics 365 and comes with all kinds of Microsoft integrations. When trying the product, we found that while it works for other field service industries as well, Fieldboss was made specifically with elevator, HVAC, and specialty service contractors in mind.

Our findings show that with Fieldboss, businesses can:

• Receive real-time updates on key operational indicators like customer service issues, dispatch statuses, field requests, etc.
• Create a customer portal powered by Microsoft where clients can get up-to-the-minute updates on past and present work orders.

Plans and pricing

You can request a free personalized demo via the website. Quotes are available upon request.

Praxedo

Our research indicates that like Fieldboss, this field service management software is adaptable to the specific needs of your business. Praxedo can accommodate over 50 different industries, providing end-to-end solutions and 360-degree control over all aspects of the business.

After conducting experiments with it we found that with Praxedo, you get:

• A customer management, scheduling, and dispatching web platform that is tailor-fit for your organizational structure.
• Customizable technical work order reports for field technicians.

Plans and pricing

The Start plan costs $27.50 monthly. The Classic plan costs $55 per month and the Premium plan costs $79 per month.

Workever

Workever is a web-based and mobile field service management software that caters to growing businesses. Based on our firsthand experience, this best elevator software service option is one of the easiest to learn and use.

It comes with a ton of useful features such as:

• A job management platform where you can track all your current job orders, monitor technicians’ schedules, and assign jobs with an easy drag-and-drop motion.
• An inventory management system that lets users record stock items, allocate the necessary items for each job, and keep track of inventory so that you never have to worry about running low on materials and tools when you need them.

Plans and pricing

Workever offers a 14-day free trial to new users. Plan prices are tailored to every business. Contact Workever to find out more.

ServiceTitan

ServiceTitan is a field service project management software that promises to “do the heavy lifting” for businesses. The accompanying mobile app for technicians’ is actually an award-winning app, so you know the software has been vetted by folks who know their stuff.

Aside from this best elevator software service provider offers:

• Customer experience software that keeps customers updated about your every move. With this tool, you can automate appointment reminders, let customers track technician teams, and more.
• Seamless integration with QuickBooks Online and QuickBooks Desktop for a smooth and consistent accounting experience, whether on or off the field.

Plans and pricing

ServiceTitan does not provide rates online. If you’re interested in the program, you can request a free demo through the website.

Level up with the best elevator service software companies

Managing an elevator service business is tough. You can’t really predict when a client will require servicing, or what kinds of problems you’re expected to solve each day. Elevators have a ton of moving parts, so you have to be ready to respond quickly to any issue. Thankfully, the best software solutions automate a lot of the day-to-day operations.

With Method:Field Services, you may not get an elevator service-specific program, but you do get one with the best QuickBooks integration out there. That means you never have to worry about manually updating your books.

Elevator service software FAQs

What is the top-rated elevator service software?

The top-rated elevator service software varies depending on specific business needs, but one of the top-rated solutions is Lift Keeper, a dedicated platform strictly for elevator services.

Other highly recommended software includes Method:Field Services, Jobber, and ServiceTitan, known for their robust features and user-friendly interfaces.

Are there customizable options within Method’s elevator estimating software to cater to the unique needs of my business?

Yes, Method’s elevator estimating software offers customizable options to cater to the unique needs of your business. You can create detailed, customized estimates that you can adjust according to different job requirements and client specifications.

Should my elevator service software have accounting features?

You should keep your elevator service software and accounting platform separate, but integrated. For example, if you sync your elevator service software with a designated accounting platform like QuickBooks, you can make the most of specialized tools for each function. This lets you ensure discrete workflows, yet seamless data flow between systems.

Start your no-commitment trial with Method:Field Services!

Image credits: Parilov via Adobe Stock